Customer Support L2: English Remote About the Role Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry.
Administrative Assistant
Philippines, Kenya
Up to $6/hr
May 1, 2026
Job description
Role Overview:
We are looking for a detail-oriented and tech-savvy Administrative Assistant to support our transaction coordination operations. In this role, you will be the backbone of our file management process — ensuring that agent-submitted real estate documents are received, organized, and prepared for broker review in a timely and accurate manner through our proprietary platform.
This is a great opportunity for someone who is eager to learn the real estate industry from the inside out and grow within a dynamic and supportive team environment.
Key Responsibilities
- Review and accept incoming real estate transaction files submitted by agents, ensuring completeness and accuracy
- Sort and organize documents into the appropriate online folders within HomeSmart’s internal platform
- Prepare transaction files for broker review in accordance with established timelines and compliance standards
- Learn and apply knowledge of real estate documents (e.g., purchase agreements, disclosures, addenda) to properly categorize and handle files
- Communicate professionally with internal team members regarding missing documents or follow-up items via email
- Maintain organized digital records and ensure all documents are properly stored and labeled
- Flag any incomplete, incorrect, or non-compliant files and escalate as needed
- Support general administrative tasks as directed by the team
- Potential to grow into a client- and agent-facing phone support role over time
Qualifications
Required
- Strong computer literacy and comfort navigating cloud-based platforms and document management systems
- High attention to detail with the ability to handle high volumes of documents accurately
- Excellent written English communication skills
- Ability to learn and comprehend real estate documents with training provided
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment
- Reliable internet connection and a professional remote work setup
Preferred
Prior experience in a real estate, legal, mortgage, or administrative support role
Familiarity with transaction management platforms (e.g., DocuSign, Dotloop, Skyslope, or similar)
Experience working in a remote, production-based environment
Strong interpersonal, customer service and communication skills
Ability to multitask
Proficient in Microsoft Office suite
This is a full time role
Up to $6/hr
100% Remote
Compensation by region
Pay varies by where you're based. Each region below is open to applicants in that country only.
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Customer Support Agent About the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.