About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams.
Customer Support Specialist
Remote (Global)
Competitive (not specified)
April 13, 2026
Job description
About RAY
RAY connects global talent with leading founders and organizations, enabling individuals to work on meaningful, high-impact roles. The company leverages advanced AI tools and training to deliver exceptional support experiences worldwide.
Role Overview
We are looking for a Customer Support Specialist who is passionate about delivering exceptional service and fluent in German.
In this role, you will act as a key point of contact for customers while helping shape and improve customer support processes. You will collaborate with multiple teams and contribute to building a high-quality, scalable support system.
Key Responsibilities
- Serve as the primary point of contact via telephone hotline
- Handle customer inquiries through phone and email
- Create and process customer orders based on phone requests
- Prepare, review, and adjust customer invoices
- Support implementation of invoice-based payment processes
- Develop and optimize customer service templates and workflows
- Manage special or complex cases in collaboration with logistics teams
- Introduce modern e-commerce support tools and processes
- Analyze customer feedback and service data to identify improvements
- Generate reports and performance analyses
- Collaborate with marketing, sales, and logistics teams
Requirements
- Fluent German (spoken and written, professional level)
- Strong communication and interpersonal skills
- Customer-focused mindset with high empathy
- Comfortable handling phone-based support
- Reliable, proactive, and solution-oriented
- Ability to work independently and manage tasks effectively
- Willingness to learn new tools and processes quickly
- Initial experience in customer service or similar roles preferred
- Team-oriented with strong organizational skills
What We Offer
- Competitive salary and performance-based bonuses
- Fully remote and flexible work environment
- Company-provided laptop and equipment
- Training in AI and LLM tools
- Opportunity to work with global founders and teams
- Strong career growth and development opportunities
Work Details
- Work Type: Fully remote
- Engagement: Full-time
- Global team collaboration
Additional Notes
- Ideal for candidates who enjoy direct customer interaction and problem-solving
- Strong opportunity to grow within a fast-paced, international environment
Apply now
You will be redirected to the company's website to complete your application.
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