Remote contract opportunity for experienced customer support and customer success professionals to evaluate AI understanding of support documentation, escalation workflows, SLAs, and customer communication systems.
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2 remote jobs found
Customer Support
Customer Success
Service Level Agreements
+11
Support Tickets
Escalation Management
Knowledge Base Management
Customer Communication
SaaS Support
Technical Support
Troubleshooting
Documentation Review
Workflow Analysis
LLM Evaluation
Service Operations
IT Support
Helpdesk
Ticketing Systems
+9
HR Operations
Customer Support
ServiceNow
JIRA
Zendesk
HRIS
Knowledge Base Management
Back Office Operations
AI Model Evaluation
- Remote (Global)
- $35 – $75/hr
- Apr 24, 2026
Remote IT & Back Office Expert role designing support workflows and evaluating AI systems across IT, HR, and operations.
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