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Human-AI Interaction & UX Specialist- Intermediate (AI Community)

TELUS International

AI & Data Training Freelancer
Remote (Global) March 23, 2026

Job description

About the Role:

At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Specialist, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.

Key Responsibilities:

  • Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
  • Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
  • Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
  • Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.
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Frequently asked questions

Is TELUS International legitimate?
Yes, TELUS International is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with TELUS International?
To get started, visit TELUS International's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does TELUS International offer remote work?
Yes, TELUS International offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does TELUS International pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit TELUS International's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with TELUS International?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What AI training programs does TELUS International offer?
TELUS International offers AI training programs including data annotation, content evaluation, search relevance assessment, linguistic evaluation, and AI model testing. Their AI Community platform connects freelance AI contributors with projects from major technology companies worldwide.
How large is TELUS International's contributor network?
TELUS International maintains one of the largest AI contributor communities globally, with over one million contributors across 100+ countries. This massive network enables them to handle diverse projects requiring multiple languages, cultural expertise, and regional knowledge.
What assessment tests does TELUS International require?
Assessment requirements vary by project. Common assessments include language proficiency tests, search engine evaluation exams, web research tasks, and project-specific qualification tests. Some roles may require the UHRS (Universal Human Relevance System) assessment for search-related tasks. Study materials are typically provided before assessments.
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