Customer Support L2: English Remote About the Role Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry.
Conversational Data Collection Associate (Audio Recording) - Swiss/Austrian Ger
Switzerland, Austria
From $75/hr
May 22, 2026
Job description
Job Overview
We are looking for individuals to record natural conversations using provided scripts. You will work with a partner and play a specific role (such as Customer or Support Agent). The goal is to create clear, natural-sounding audio recordings by following simple instructions.
Project Description
This project involves recording natural conversations based on customer support scenarios. Depending on the assignment, recordings may be completed individually or with a partner, with roles such as Customer or Support Agent.
Conversations may include:
Verifying account details
Solving basic technical issues
Explaining simple policies
This project involves recording approximately 1 hour of natural audio conversations based on provided prompts and instructions. Participants may be asked to record in one or two languages, depending on the assignment. All recordings must be completed in a quiet, noise-free environment to ensure audio quality.
Key Responsibilities
- Record conversations with an assigned partner
- Follow provided scripts and instructions
- Speak naturally and clearly
- Play your assigned role during recordings
- Ensure recordings are completed in a quiet environment
- Upload files correctly following naming and submission guidelines
- Re-record tasks if quality requirements are not met
- Complete tasks within deadlines
Payment
You will be paid for up to 1 hours per assignment, based on approved work.
Payment depends on audio quality and following instructions
Work that does not meet quality standards may be rejected or require re-recording
Payment is processed after successful quality review
$75 USD per hour
Important Requirements
Speak naturally (like a real conversation, not robotic)
Follow all instructions carefully
Ensure clear audio with no background noise
Be available to re-record if needed
Technical Requirements
Computer or laptop with internet access
Working microphone
Basic knowledge of:
Google Sheets
Google Drive
Zencastr
Ability to download, rename, and upload files
Eligibility Criteria
Strong communication skills in required language(s)
Ability to follow instructions
Attention to detail
Willingness to work with a partner
Ability to meet deadlines
Agreement & Acknowledgement
Selected participants will be required to sign an agreement and acknowledgement form
confirming:
• Understanding of the task and instructions
• Acceptance of quality and payment terms
• Consent to use of recorded data for the project
Requirements
Must be residing in Italy, Switzerland, or Austria
Available regions
Each region below is open to applicants in that country only — apply through the link for your region.
Apply now
You will be redirected to the company's website to complete your application.
Customer Support Agent About the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.